Company Facts

The Following section lists Answers to Frequently Asked Questions.

Q: What are Atebara Chips?

A: Click HERE to learn the story behind Atebara Chips and its history.

 

Q: Where is Hawai’i Island Gourmet, Home of Atebara Chips located?

A: We are located right in the town of Hilo, on the Island of Hawai’i.  Our address is 717 Manono Street Hilo, HI 96720. Need Driving Directions?

 

Q: How’s the weather in Hilo on the Island of Hawai’i?

A: Hilo has a tropical rainforest climate and is well known for its cooling rains, keeping this small town green, beautiful and lush throughout the year.

 

Q: How do I contact Hawai’i Island Gourmet Products?

A: Contact Hawaii Island Gourmet Products via email using our handy form.

 

Q: What is the shelf life of your products?

A: Our chips have a shelf life of 14 weeks.All other Hawai’i Island Gourmet products have a shelf life of 6 months with proper storage.

 

Q: Do your chips contain cholesterol?

A: Our chips contain no cholesterol, no trans fats and they undergo an oil removal spinning process during the manufacturing process. Please refer to the nutrition table below for more information. This information is also listed on the back of our chip products.

 

Q: What are the fat and carbohydrate counts of your chips?

 Hawaii Island Gourmet Nutrition Facts

 

A: We use canola oil and only premium russet potatoes and Hawai’i Island grown taro and purple sweet potato in our products. Moderation can be the key to maintaining a healthy balanced diet. Please refer to the above nutrition table for more info.

 

Q: Do you offer salt-free products?

A: Yes, we offer unsalted versions of our potato, taro and sweet potato chip products but they are only available for purchase by visiting our gourmet shop in Hilo, HI

 

Q: Can your products cause allergic reactions?

A: Some allergic reactions are caused by peanuts, tree nuts, etc. Hawai’i Island Gourmet Products are manufactured in a facility that processes tree nuts.  If you have allergies to tree nuts, etc. we advise you take notice to the allergen information listed on every product in our gourmet collection of snacks and gifts.  Please enjoy our healthy and tasty products!

 

Q: How should I store your product after opening?

A: To keep our chip and cookie products fresh, we recommend storing them in an airtight and moisture proof container at room temperature.  Our gourmet handmade chocolate products should be refrigerated.

 

Q: Where are Hawai’i Island Gourmet taro & sweet potato products grown?

A: All of our Taro and Sweet Potato Products are Grown on the Big Island of Hawai’i.

 

Q: What is the cost of shipping and handling?

A: We have provided a shipping calculator for your convenience as a part of the checkout process. You will also have the option of insuring your order for an additional cost.  An additional Handling Fee will be added into the cost of shipping at the time of transaction.

 

Q: How will my order ship?

A: We ship your order via United States Postal Service Express or Priority mail for reliable delivery and ease of tracking. You have the option of choosing either method. You also have the option of insuring your order at an additional cost. All orders include a delivery confirmation

 

Q: How long does it take to receive my order?

A: January to October 7 to 10 Business Days
November to December 10 to 14 Business Days
At an additional cost, arrangements can be made for express methods of shipping. If you are planning for a special occasion, please plan well in advance.Hawai’i Island Gourmet is not able to guarantee an exact arrival date.

 

Q: Can Hawai’i Island Gourmet Products ship my order internationally?

A: Yes, Please Contact Customer Service for Further Assistance.

Q: Can I track my order with the shipping company?

A: Yes, by choosing the Express Mail option you will have the ability to track your order thru the United States Postal Service Track & Confirm Website. The Express Mail option also includes at no additional charge up to $100 in insurance coverage against damage or loss. Delivery Confirmation is included at no additional charge.
If you choose the Priority Mail option only Delivery Confirmation is available at no additional charge and accessible thru the United States Postal Service Track & Confirm Website.   Insurance coverage is available at an additional charge.

 

Q: What do I do if my order arrives damaged or doesn’t arrive at all?

A: Contact Us Immediately.

 

Q: What is a “heat waiver”?

A: We all look forward to the warm sun filled days of summer; unfortunately our chocolates much prefer the coolness of winter to the heat of the summer months. We advise that you take this into consideration when ordering our chocolates. A heat waiver indicates that we cannot be responsible for any heat damage that may occur during shipping. As with all fine chocolates, our chocolates are heat sensitive. Unfortunately, no parcel carrier is able to insure against heat damage.  Please Review our Return and Exchange Policy for further information.

 

Q: Is Chocolate Bloom an edible tropical flower?

A: Not exactly. Blooming flowers, especially in Hawai’i, can be wonderfully exotic. In chocolate however, bloom is not quite so lovely. “Bloom” occurs when chocolate has been exposed to heat causing it to turn dull or possibly even a gray or white. The chocolates are perfectly fine to eat; they just aren’t as pretty as when they left the factory. Please Review our Return and Exchange Policy for further information.

 

Q: Must I pay by credit card?

A: You may pay for your order with Visa, MasterCard, American Express, Discover, and JCB debit/credit cards, on-line or by e-mail, telephone or FAX. We also accept personal checks by mail. C.O.D. orders are not available. Check orders are processed when the check clears.

 

Q: How will the charge appear on my credit/debit card?

A: HI IS GOURMET PRODU

 

Q: Is a quantity discount available?

A: Yes, Please Contact our Sales Team for Further Assistance.

 

Q: Interested in carrying or selling our products?

A: We are always looking for new venues and vendors for our products. Please Contact our Sales Team for Further Assistance.

 

Q: Looking for something different for your fundraising efforts?

A: We are proud of the history and involvement that our company has shared with our community and wish to continue to play an active part in supporting the many community groups in their initiatives to make this place we call home the paradise we all cherish. We would like to welcome you and/or your group in considering our unique fundraising program which will not only benefit your own fundraising efforts but also exhibit your support of our local produce farming community. Fundraising Program Always remember to “Buy Fresh Buy Local”

 

Q: Does Hawai’i Island Gourmet Products have a privacy policy?

A: Out of Respect for our Valued Customers’ Confidentiality, We have Designed and Administer our Website in Accordance with our Privacy Policy

 

Q: Where can I learn more about Hawai’i Island Gourmet Products, Home of the Atebara Chip?

A: Click HERE to View the Media Coverage We’ve Received.

 

Q: What do I do if I forgot my account login information?

A: Email us at: customerservice@higp.net with the email you used to register your account and we will have your account information mailed to you.

 

Q: Where else may I purchase Atebara and Hawai’i Island Gourmet Products?

A: Big Island of Hawaii:

KTA, Sack N Save, Longs, Safeway, Foodland, Island Naturals, Wiki Wiki Mart, Island Gourmet Market, Whaler’s General Store, Kaimu Corner Store, Waikoloa Village Market, Volcano Store, Choice Mart, Banyan General Store, Suisan Fish Market, Bite me Fish Market, Island Slices, Royal Kona Visitors Center, Parker Ranch Store, HPM Building Supply, Kamehameha Schools, Kalapana Village Cafe, Kuhio Grill, Bay Front Kava Bar, Kaphohkine Adventures, Dolphin Journeys, Volcano Discovery Tours, World Botanical Garden, Zip Isle Adventures, Kui & I Florist, Waikoloa Beach Marriott, 4 Seasons Resort Hualalai, Outrigger Keauhou Resort, Sheraton Keauhou, Fairmont Orchid, Aston Waikoloa Colony Villas, Kona Village Resort, Mauna Kea Beach Hotel, Hapuna Prince Hotel, Mauna Lani Bay Resort, King Kamehameha Beach Hotel, Royal Kona Resort and more!

Island of Oahu:

Don Quijote Market, Marukai Wholsale Market, Courtyard Marriott Waikiki, Sheraton Waikiki, Hyatt Regency, Uncle Clay’s House of Pure Aloha

Island of Maui:

Kula Ali’i Lavender, Westin Maui, Westin Ka’anapali Resort, 4 Seasons Resort Maui, Hyatt Maui, Kaanapali Beach Hotel, Olowalu General Store and more!

Mainland:

Aloha Eats Hawaiian BBQ & Grill in Chicago Illinois and more!